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Privacy Policy

Privacy Policy
Last updated: 14 October 2026

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Welcome to TailorEd. We provide online English tuition tailored for young learners. We care deeply about your child’s privacy and your trust in us.

This Privacy Policy explains how we collect, use, and protect personal information when you use our website and services.

If you have any questions, you can contact us at:
Email: contact@learnwithtailored.com

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1. Who this policy is for

This policy is for:

  • Parents and guardians who use our website or enrol a child in our programmes

  • Children who take part in our lessons (through their parent or guardian)

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2. What information we collect

We collect information in three main ways.

a) Information you give us

When you use our site or enrol in a programme, you may give us:

  • Parent/guardian details: name, email address, phone number, billing address

  • Child details: first name, age, school year or level

  • Account details: login details for your TailorEd account (email and password)

  • Booking and purchase details: programmes booked, dates, payment method (handled securely by our payment providers)

  • Messages: emails or messages you send us through forms or chat

We do not ask children to share unnecessary personal details.

b) Information we collect automatically

When you visit our website, we may automatically collect:

  • IP address and general location (country/region)

  • Device and browser type

  • Pages visited and actions taken on the site

  • Time and date of your visit

We use this to improve our website and keep it secure.

c) Information from cookies and similar tools

We may use cookies and similar technologies to:

  • Keep you logged in

  • Remember your preferences

  • Understand how our site is used

You can usually control cookies through your browser settings.

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3. How we use your information

We use personal information to:

  • Provide our services

    • Set up and manage your TailorEd account

    • Enrol your child in programmes and manage bookings

    • Deliver online lessons and learning materials

  • Communicate with you

    • Send booking confirmations, reminders, and updates

    • Respond to your questions and support requests

  • Process payments

    • Handle payments, refunds, and invoices securely

  • Improve our services

    • Understand how families use our site and programmes

    • Develop new lessons, resources, and features

  • Keep our services safe and legal

    • Prevent fraud or misuse

    • Comply with legal obligations

We do not sell your personal information.

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4. Legal bases for using your information (UK/EU)

If you are in the UK or EU, we rely on the following legal bases:

  • Contract: to provide the services you sign up for

  • Consent: for certain communications and cookies (where required)

  • Legitimate interests: to improve our services and keep them secure

  • Legal obligation: where we must keep records for tax or regulatory reasons

You can withdraw consent at any time by contacting us.

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5. Children’s privacy

TailorEd is designed for children’s learning, but all accounts and bookings are managed by parents or guardians.

  • We collect only the child information needed for teaching (for example, first name, age, level).

  • We expect parents/guardians to supervise their child’s use of our services.

  • We do not knowingly collect more information from children than is necessary for learning.

If you believe we have collected a child’s information without proper consent, please contact us at contact@learnwithtailored.com and we will review and, if needed, delete it.

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6. How we share information

We may share personal information with:

  • Service providers who help us run our business (for example: website hosting, video platforms, payment processors, email services). They only use the data to provide their services to us.

  • Teachers and tutors working with TailorEd, so they can deliver lessons and support your child.

  • Legal or regulatory bodies if required by law or to protect our rights or the safety of others (for example, in case of suspected fraud or abuse).

We do not sell or rent your personal information to third parties.

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7. International transfers

Some of our service providers may be located outside your country (for example, in the EU, UK, or other regions).

Where we transfer personal data internationally, we take steps to protect it, such as using:

  • Standard contractual clauses approved by regulators, or

  • Other safeguards required by data protection laws

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8. How we protect your information

We take reasonable technical and organisational measures to protect personal information, including:

  • Secure connections (HTTPS)

  • Access controls and passwords

  • Limiting access to staff and tutors who need the information

However, no system is completely secure. We encourage you to use strong passwords and keep your login details private.

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9. How long we keep information

We keep personal information only for as long as needed to:

  • Provide our services

  • Meet legal, tax, or accounting requirements

  • Resolve disputes and enforce our agreements

When information is no longer needed, we will delete it or anonymise it.

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10. Your rights

Depending on where you live, you may have rights over your personal information, such as:

  • Access: ask for a copy of the information we hold about you

  • Correction: ask us to correct inaccurate or incomplete information

  • Deletion: ask us to delete certain information

  • Restriction: ask us to limit how we use your information

  • Objection: object to certain types of processing

  • Portability: ask for your information in a format you can move to another service

To exercise these rights, please contact us at contact@learnwithtailored.com. We may need to verify your identity before responding.

For children, these rights are usually exercised by the parent or guardian.

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11. Marketing communications

We may send you emails about:

  • New programmes or resources

  • Updates to our services

  • Helpful tips for supporting your child’s learning

You can opt out of marketing emails at any time by:

We will still send essential service messages (like booking confirmations).

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12. Cookies and similar technologies

We may use cookies and similar tools to:

  • Keep you signed in

  • Remember your preferences

  • Understand how our site is used

You can usually:

  • Change your browser settings to block or delete cookies

  • Use any cookie banner or settings we provide on the site

Blocking some cookies may affect how the site works.

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13. Third‑party links

Our website may contain links to other websites (for example, payment providers or learning resources). We are not responsible for the privacy practices of those sites.

We encourage you to read their privacy policies before sharing personal information.

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14. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will:

  • Change the “Last updated” date at the top, and

  • Where appropriate, let you know by email or a notice on our website.

Please check this page regularly to stay informed.

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15. Contact us

If you have any questions or concerns about this Privacy Policy or how we handle personal information, please contact us:

TailorEd
Email: contact@learnwithtailored.com

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